Iyok Daniel Akwensioge

14711 Thomas Mill Ln        Mobile: 832-896-6216

Sugarland, TX 77478               iyokdaniel@gmail.com

 

IT Support Professional

Technology Summary

 

·               Systems: Windows 9X/NT/2000/XP/2K3, Server 2000-2012, Mac OS X, VMware

·               Databases: MS SQL Server, MySQL, PostreSQL

·               Languages: Visual Basic, SQL, HTML, Java

Professional Experience:

 

Sysco Corporation, Houston, Texas May 2014 - present

Data Analyst / Auditor/ Desktop Support Analyst

 

·   Managed data for 580,000 clients

·   Responsible for identifying Market Segmentation codes for Sysco’s Customer data and properly coding in the Reltio tool. 

·   Monitor Data Entry team members to ensure accurate entry of critical customer data

·   Manage timely assignment and task delegation to team members to ensure high efficiency and productivity

·   Provide daily and weekly audit results

·   Assist in training and onboarding of new data entry clerks

·   Identify and report bugs within the Reltio system

·   Perform data analysis of customer data

·   First Oversee all platforms of Dell and HP’s workstations including laptop, desktop, printers

·   tier of support for executives and over 3000 users global using telecommunications and remote

·   Setup, install, and configured computer hardware, printers, and other peripherals for new and existing users.

·   Diagnosed, troubleshoot, and repair all point of system hardware, network, phones, and engineering application software issues

·   Desktop and laptop SCCM Imaging Deployment

·   Collaborated with support to provide rotational 24/7 IT support and executed reassignment or escalation if needed.

·   Assisted in the installations of Cisco network server switches and routers side by side with senior network admins

·   Utilized Active Directory to provide end-user support from lock, to rights, and to expired accounts

·   Collaborated with departments and end-users to plan infrastructure expansion and upgrades based on business goals and assessment of existing technologies.

·   Performed periodic backups as part of the end-users’ business continuity strategy.

·   Maintained Inventory assets and shortages

 

Siemens Energy, Houston, Texas (contract) Jan 2014 – May 2014

Migration Tech

 

·   Provisioned and installed hardware and software for clients

·   Provided local and remote technical support to over 180 clients

·   Performed data migration from Windows XP and Windows 7 to windows 8 for all clients

·   Performed data recovery services for clients

·   Managed user permissions and access to systems Implemented troubleshooting documentations and procedures for Dell Computer repair for any given scenario.

·   Desktop support coverage for a mixed (windows) platform dealing with internal and external customers.

·   Typical helpdesk triage and level 1 support by phone and email for email, printers, application support and network issues.

·   Active Directory, Open Directory and MS Exchange for Windows XP and 7 environments with user account, distribution and security group creation and management.

·   Thin client support within a remote desktop environment with virtual desktop and server creation and management using Team Viewer.

·   Desktop support coverage for three sites to include Windows desktop & server OS, MS Office 2003 Suite.

·   Hardware install and maintenance for Windows desktops, laptops, printers, and others peripherals

 

 

Museum of Fine Arts (contract), Houston Texas Feb 2013- Jan 2014

IT Technician

 

·   Provisioned hardware for new and existing clients

·   Provided local and remote support to over 460 clients

·   Managed network and resolved network issues

·   Developed and managed data archival and restoration solutions

·   Provided training for clients on new machines

 

Telecommunications Consulting Inc, San Diego, CA                                    July 2008 – May 2012   

 

Field Test Engineer

·   Partnered with business clients to comprehend business needs and translate those needs into technical solutions

·   Determined security requirements of application and business areas and assisted in implementing appropriate solutions

·   Performed spectrum analyzer sweeps at existing microwave sites nationwide.

·   Identified and created reports on active 2.1GHz microwave locations

·   Collected and analyzed 2.1 GHz microwave data for relocation purposes

 

Drive Tester

·   Performed route planning using Microsoft Streets and Trips

·   Performed data collection for Cricket Houston Metro using Agilent

·   Responsible for post analysis of drive test data using MapInfo

 

Airspace Analyst                                                                                                                     

·   Collected data on existing Cricket Towers nationwide

·   Performed Airspace analysis on cricket towers for FAA regulatory status

·   Provided recommendations on FAA regulatory status of cricket towers nationwide.

 

Nico Med Supply, Houston, TX                                                                     Aug. 2007 – June 2008

 

Network Specialist

·   Streamlined department procedures to improve incident resolution times for 70 clients.

·   Planned and designed the organization's LAN network expansion. 

·   Upgraded and configured Microsoft Window servers and installed network routers, cabling, and firewalls.

·   Provided technical support for application systems integration with database server and application.

·   Responsible for network management including network performance tuning, security monitoring, file server backups, and email server administration.

·   Provisioned and managed virtual resources for clients using VMware solutions

·   Worked with engineers from over 5 countries on product development and testing

 

Education:

 

ITT Technical Institute                                                                                                   Houston, TX

Bachelors in Network SecurityAnticipated graduation June 2015

 

Associate in Applied Science

Information Technology- Computer Network Systems, September 2011 to September 2013

 

 

Angelina College                                                                                           Lufkin, TX

Drafting and Design Technology, Fall 2009

 

Certifications:

Certified Software Testing Support